Frequently asked questions
What is EMV?
EMV stands for Europay, MasterCard, Visa. It's the global standard for a Debit and Credit Card that is chip-based. It's a joint effort to ensure security by making card information more difficult to extract than from magnetic stripe cards.
When do I get paid for my transactions?
Depending on the time you batch out at the end of the day you will receive funding within 24-48 hours. The cut-off time is as follows: 5:00PM (PST), 6:00PM (MST), 7:00PM (CST), 8:00PM (EST). Keep in mind, we don't fund on weekends.
How can I view my statements?
How do I read my statements?
When you sign up with Redde we send you a digital copy of our welcome packet. On page seven of that packet there is a detailed outline of how to read your statements. Or you may contact your assigned account executive who will be happy to go over your statements in detail.
How can I change account information, such as my address or phone number?
If you would like to change any information that is associated with your account please contact your account executive who would be happy to make the appropriate changes.
Can a new owner use my account?
Our team would be happy to transfer your current account to your new owner. If you sell your business, please contact your account executive to begin the process.
What credit cards can I accept?
With Redde, you can accept all credit cards!
How do I use my credit card machine?
With every POS device you will receive a quick reference guide which provides support with operating your POS device. Please contact your account executive for any additional information.
What is PCI Compliance?
Are there any guides on accepting credit cards that I can reference?
Can I fill out an application online?
Yes! You can either contact our sales team for specific information. However, if you know what kind of solutions you are needing we have an option online where you can fill out an application immediately. Click here to see our available applications.