Let us answer your questions

Don't see an answer to your question? Feel free to email us and ask away. We would be delighted to answer your question!

Frequently asked questions

What is EMV?


EMV stands for Europay, MasterCard, Visa. It's the global standard for a Debit and Credit Card that is chip-based. It's a joint effort to ensure security by making card information more difficult to extract than from magnetic stripe cards.




When do I get paid for my transactions?


Depending on the time you batch out at the end of the day you will receive funding within 24-48 hours. The cut-off time is as follows: 5:00PM (PST), 6:00PM (MST), 7:00PM (CST), 8:00PM (EST). Keep in mind, we don't fund on weekends.




How can I view my statements?


Every month you will be mailed your statement for the previous month. If you would like to sign-up to view your statements online contact your account executive to proceed. Your account executive can also provide you with your statements digitally via email when requested. (note: your account executive is assigned once you switch to Redde)




How do I read my statements?


When you sign up with Redde we send you a digital copy of our welcome packet. On page seven of that packet there is a detailed outline of how to read your statements. Or you may contact your assigned account executive who will be happy to go over your statements in detail.




How can I change account information, such as my address or phone number?


If you would like to change any information that is associated with your account please contact your account executive who would be happy to make the appropriate changes.




Can a new owner use my account?


Our team would be happy to transfer your current account to your new owner. If you sell your business, please contact your account executive to begin the process.




What credit cards can I accept?


With Redde, you can accept all credit cards!




How do I use my credit card machine?


With every POS device you will receive a quick reference guide which provides support with operating your POS device. Please contact your account executive for any additional information.




What is PCI Compliance?


PCI DSS stands for Payment Card Industry Data Security Standard. This is a set of requirements designed to ensure that any business or company that processes, stores or transmits credit card information preserve a secure environment that protects cardholder data. Upon approval expect to receive a PCI compliant self-assessment questionnaire tailored to your business type. Contact your account executive with any further questions.




Are there any guides on accepting credit cards that I can reference?


For merchants accepting Visa visit - Card Acceptance Guidelines For Visa Merchants. For merchants accepting MasterCard visit - MasterCard Rules For Accepting Credit Cards.




Can I fill out an application online?


Yes! You can either contact our sales team for specific information. However, if you know what kind of solutions you are needing we have an option online where you can fill out an application immediately. Click here to see our available applications.





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Redde Payments is a payment service provider dedicated to providing merchants with high-quality products and honest support.  

VETERAN OWNED BUSINESS

CALL OR TEXT

1 800 783 0965

 

OPERATION HOURS (M-F)

8:30 AM - 5:00 PM (PST)

MERCHANT SUPPORT 

info@reddepayments.com

AFTER HOUR SUPPORT

Refer to welcome packet.

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